Privacy
ClubAdminPro is committed to protecting and respecting your privacy.
Personal data, or personal information, means any information about an individual from which that
person can be identified. It does not include data where the identity has been removed (anonymous data).
This policy sets out the basis on which any personal data we collect from you, or that you provide to
us, will be processed, stored and disclosed by us. Please read the following carefully to understand
our views and practices regarding your personal data and how we will treat it. By visiting
https://clubadminpro.com (the “Site”) or using any services offered
through or associated with our Site (the “Services”), you are deemed to have accepted and consented to the
practices described in this policy.
This Site is owned and operated by ClubAdminPro Ltd ("ClubAdminPro", “we,” “us,” or “our”),
registered in England and Wales under company number 11946765 with registered address C/O Cjas 105 High Street, Brentwood, England, CM14 4RR.
ClubAdminPro processes personal data as a Data Controller, as defined in the
EU General Data Protection Regulation (GDPR) and related data protection laws.
The Site may contain links to and from the websites of our partner networks, advertisers, affiliates,
or other users. If you follow a link to any of these websites, please note that these websites have
their own privacy policies, and we do not accept responsibility or liability for those policies.
We recommend that you review their privacy policies before submitting any personal data to those websites.
1. Data We Collect About You
We collect and process personal information so we can provide our Services to you, improve how
our Site works, and communicate with you effectively. It’s important that the personal information
we hold about you is accurate and current. Please keep us informed if your personal information
changes during your relationship with us.
The types of data we collect and process are explained below.
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1.1 Information you give us
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1.1
You provide information by filling in forms on our Site or by corresponding with
us by phone, email, or otherwise. This includes information you provide when you
register to use the Site, request a quote, sign up to receive updates or marketing,
subscribe to our Services, or take part in discussion boards or other social media
features on our Site.
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1.2
The information you give us may include your name, address, contact details (such as
email and phone number), financial and credit card information, personal description
and photograph, health information relevant to your use of the Services, and other
details you choose to submit.
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1.3
This information is used to perform our contract with you, comply with our legal
obligations, and where relevant, for our legitimate interests (such as maintaining
accurate records or improving our services).
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1.2 Information we collect about you
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1.2.1
Each time you visit or use our Site, we may automatically collect certain technical
and usage information to help us understand and improve how you interact with our
Site and Services. This includes:
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1.2.1.1 technical data, such as your Internet Protocol (IP)
address, browser type and version, time zone setting, language, operating
system and platform, and device identifiers;
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1.2.1.2 usage data, such as the pages you visit,
clickstream data, page response times, length of visits, page interactions
(like scrolling or clicks), how you navigate away from pages, and any
phone number used to call our customer service number.
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1.2.1.3 online identifiers and cookie data used to recognise your device and preferences.
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1.3 Information we receive from other sources
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1.3.1
We may receive information about you from trusted third parties who help us provide
our services — such as payment processors (including Stripe, GoCardless and PayPal),
analytics and advertising partners, or social media platforms if you interact with
our pages there. Please refer to their own privacy policies for details of how they
handle your data.
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1.3.2
We may combine this information with information you give to us and information we
collect about you. We may use this combined information for the purposes set out
in this Privacy Policy (depending on the types of information we receive).
2. How We Use Your Data
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2.1 To provide and manage our Site and Services:
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2.1.1
To administer and manage your account, to provide you with information you request from us,
and to carry out any other obligations arising from any contracts entered into between you
and us.
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2.1.2
To ensure that content from our Site is presented in the most effective manner for you and for your device.
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2.1.3
To allow you to participate in interactive features of our Service when you choose to do so.
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2.1.4
To respond to communications from you and to provide you with information about our Services,
including notifying you about changes to our Site or Services.
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2.2 To maintain and improve our Site and Services:
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2.2.1
To administer and protect our Site, including troubleshooting, data analysis,
testing, research, and statistical and survey purposes.
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2.2.2
To help keep our Site and systems safe and secure, including monitoring for fraudulent or malicious activity.
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2.3 Advertising & Analytics:
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2.3.1
We work with trusted advertising and analytics partners to help us understand how
people use our Site and to improve the relevance and effectiveness of our advertising.
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2.3.2
With your consent (provided via our cookie banner), we and our selected social media,
advertising and analytics partners may collect and share certain limited information
— such as your IP address, browser details, cookie identifiers, and hashed contact
details (like email or phone number). This helps match your interactions with ads
you may see elsewhere and allows us to measure the effectiveness of our advertising
campaigns.
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2.3.3
Our advertising partners may transfer personal data outside the European Economic
Area or your local jurisdiction where permitted, and we ensure that appropriate
safeguards, such as Standard Contractual Clauses or equivalent measures, are in
place to protect your data.
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2.3.4
You can manage or withdraw your consent for these cookies and similar technologies
at any time through our cookie settings. For more information on how to adjust your
ad preferences, please visit your chosen advertising provider’s privacy and ad
settings (for example, Meta’s Ad Preferences).
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2.4
We do not send you unsolicited marketing or spam. If you are an existing customer, we may
contact you by electronic means (such as email or SMS) about products or services similar
to those you previously used or enquired about. If you are a new customer, or where we
share your data with selected third parties for marketing, we (or they) will contact you
by electronic means only if you have given your explicit consent.
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2.5
You can ask us or third parties to stop sending you marketing messages at any time by following the
opt-out links on any marketing message sent to you or by contacting us at any time. If you do not want
us to use your data in this way, or to pass your details on to third parties for marketing purposes,
please notify us in writing or by email at support@clubadminpro.com.
3. How We Secure Your Data
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3.1
We are committed to keeping your personal information safe and secure. We use a
combination of physical, technical, and organisational measures to protect the data
we collect and store. Your information is stored securely on trusted cloud databases,
internal servers, and carefully selected third-party software providers. Access to your
information is strictly limited to authorised personnel who need it to perform their
job roles. Any payment information you provide is encrypted using SSL (Secure Socket Layer)
technology.
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3.2
While we do our best to protect your personal data, please note that no method of transmitting
information over the internet or storing it electronically can be guaranteed to be completely
secure. Although we take appropriate steps to safeguard your data once we receive it;
any transmission is at your own risk.
4. How Long We Store Your Data
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WWe retain your personal information only for as long as necessary to fulfil the purposes
for which it was collected, including to meet any legal, regulatory, or contractual requirements.
This means we keep your data while you have an active account with us or as otherwise
required to provide our Services.
If you choose to delete your account by using your account settings or by contacting us
at support@clubadminpro.com.,
we will securely delete or anonymize your personal data within a reasonable timeframe,
unless we are required to retain it for legal or legitimate business purposes.
5. Disclosure to Third Parties
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5.1 Parties with whom we share your information
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5.1.1
We require all third parties to respect the security of your personal data and to treat
it in accordance with the law. As mentioned above, we use third parties such as Stripe,
GoCardless and Paypal to facilitate our payment process. These third parties have access
to data we share with their platforms.
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5.1.2
We also share certain personal data — including your IP address, browser information,
cookie identifiers (e.g., fbp, fbc), and hashed contact details — with selected
third-party advertising and analytics partners. This data helps measure advertising
effectiveness, provide personalized ads, and improve our marketing efforts. We share
this information only with your explicit consent, obtained via our cookie consent banner.
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5.1.3
We may share your personal data under the following other circumstances:
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5.1.3.1
With members of our corporate group, including subsidiaries and our ultimate holding company;
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5.1.3.2
If we sell or buy any business or assets, where personal data may be disclosed to prospective buyers or sellers;
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5.1.3.3
If the Company or substantially all its assets are acquired by a third party, where personal data will be transferred as part of those assets and used for the original purposes;
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5.1.3.4
When required by law, regulation, or legal process, or to protect the rights, property, or safety of the Company, its users, or others (including fraud prevention and credit risk reduction).
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5.2 Parties with whom you may choose to share your information
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5.2.1
You may choose to share any information, photographs or other content that you
voluntarily submit to the Site either on public forums and public areas of the
Site or within your private messages to other users. Such data will become available
and viewable by other users as controlled by any applicable privacy settings that
you define. To change your privacy settings on the Site, please see your account
settings. Once you have shared your content or made it public, that content may be
re-shared by others.
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5.2.2
If you choose to connect to social media networks from the Site or post any of
your content on our Site to those networks, then in accordance with your social media
privacy settings, the personal information that you post, transmit, or otherwise make
available on the social media platform may be viewed and/or used by other users of those
networks and we have no control over such viewing and use and cannot prevent further use
of such information by third parties. When you interact with us through social media
networks, you acknowledge that we may access your information that is held by that account,
solely in accordance with your social media privacy settings. Any links to social media
are not under our control and remain solely your responsibility. You acknowledge that
any information posted via social media through our Site, or any third party you allow
to access your content, is done entirely at your own risk and that by posting to a
public platform you make that information visible to third-parties who can use that
information at their discretion.
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5.2.3
You may review, modify, update, correct or remove any personal data you have submitted
to the Site at any time. If you remove information that you posted to the Site, copies
may remain viewable in cached and archived pages of the Site, or if other users or third
party APIs have copied or saved that information.
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5.2.4
Always think carefully before disclosing personal data or other information to other
users or otherwise posting personal data on the Site. It’s important that you’re aware
that any data you choose to disclose on the Site may then be viewed and even used by
other users (in accordance with your settings and this Privacy Policy). We do not control
the contents of communications made between users (although you can make a complaint about
another user by contacting us using the information provided in the Contact section below).
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5.2.5
You must respect the privacy of others and you must not disclose any personal details
about other people including your family, friends, acquaintances, or other persons that
may be misleading or cause them harm or offence. It is your responsibility to obtain their
prior express permission in respect of any submission of their data at any time.
6.International Transfers
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6.1
We work with service providers and partners located both within and outside your country
of residence, including outside the European Economic Area (EEA). This means that your
personal data may be transferred to, processed, and stored in countries that may have
different data protection laws than your own. By submitting your personal data to us,
you consent to this international transfer, storage, and processing.
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6.2
We take appropriate safeguards to ensure that your personal data remains protected regardless of where it is processed. These safeguards may include:
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6.2.1 entering into contracts with our third-party service providers that include data protection provisions based on recognized international frameworks (such as the European Commission’s Standard Contractual Clauses);
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6.2.2 ensuring that transfers are made to countries with adequate data protection laws as recognized by applicable regulators;
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6.2.3 limiting access to your personal data to authorized employees, agents, contractors, or partners who have a legitimate business need to process it;
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6.2.4 requiring all parties to process your data only in accordance with our instructions and to maintain confidentiality.
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6.3
If you would like more information about the safeguards we have in place for international
data transfers, including copies of relevant contractual provisions, please contact us using
the details provided in the Contact section below.
7. Your Rights
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7.1 Lawful Bases for Processing
We will ensure that your personal data is processed lawfully, fairly, and transparently and that
it will only be processed if at least one (1) of the following bases applies:
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7.1.1
Your clear consent for a specific purpose.
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7.1.2
Processing necessary to perform a contract with you or to take steps before entering into a contract.
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7.1.3
Processing necessary to comply with a legal obligation.
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7.1.4
Processing necessary to protect someone’s life or safety.
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7.1.5
Processing necessary to perform a public interest task or official authority function, based on law.
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7.1.6
Processing necessary for our legitimate interests (or those of a third party),
balanced against your rights and interests. Legitimate interests include running
and improving our business, protecting our legal rights, maintaining security,
and preventing fraud.
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7.2 Your Data Protection Rights
Depending on your location and applicable law, you may have the following rights regarding your personal data:
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7.2.1 Right to withdraw consent
You can withdraw consent at any time, though we may still process your data if we have another legal basis.
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7.2.2 Right to access
You have the right to request details of the personal data we hold about you and why we process it.
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7.2.3 Right to erasure (“Right to be forgotten”)
You may request that we delete your personal data where we no longer need it or where processing is unlawful, subject to legal exceptions.
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7.2.4 Right to rectification
You can ask us to correct inaccurate or incomplete personal data.
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7.2.5 Right to restrict processing
In certain circumstances, you may ask us to limit how we use your data.
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7.2.6 Right to object
You may object to our processing of your personal data, including for direct marketing purposes.
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7.2.7 Right to data portability
You can request your personal data in a structured, commonly used, machine-readable format and ask us to transfer it to another controller where technically feasible.
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7.2.8 Rights related to automated decision-making and profiling
Where applicable, you may have rights to challenge decisions made solely by automated processes and to request human intervention.
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7.2.9 Right to complain
If you believe we have infringed your rights, you may lodge a complaint with a relevant supervisory authority (e.g., ICO in the UK, Data Protection Authority in your country). We encourage you to contact us first so we can try to resolve any concerns.
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7.3 Additional Information
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7.3.1
We do not charge fees to process valid requests unless they are manifestly unfounded, excessive, or repetitive, in which case we may charge a reasonable fee or refuse the request.
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7.3.2
You have the right to opt out of marketing communications at any time by following opt-out links in emails or contacting us at support@clubadminpro.com.
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7.3.3
You can revoke your consent for any processing based on consent by contacting us, and we will delete your personal data in accordance with applicable law.
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7.3.4
If we become legally required to notify you or regulators of a personal data breach affecting your data, we will do so promptly.
Cookies
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1.
A cookie is a small file of letters and numbers that we store on your browser. Cookies contain
information that is transferred to your computer's hard drive (or the hard drive of another
relevant device). We use cookies to distinguish you from other users on the Site, to tailor
your experience to your preferences, and to help us improve the Site.
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2.
Some of the cookies we use are essential for the Site to operate. If you use your browser
settings to block all cookies (including essential cookies), you may not be able to access
all or parts of our Site.
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3.
Before any non-essential cookies are placed on your device, you will be shown a pop-up message
requesting your consent to setting those cookies. By default, most internet browsers accept
cookies, but you can choose to enable or disable some or all cookies via the settings on your
internet browser. Most internet browsers also enable you to choose whether you wish to disable
all cookies or only third party cookies. For further details, please consult the help menu in
your internet browser.
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4.
We use the following cookies:
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4.1 Strictly necessary cookies.
These cookies are required to save your session and to carry out other activities
that are strictly necessary for the operation of the Site. They include, by way of
general example, cookies that enable you to log into secure areas of the Site, use
a shopping cart, or make use of e-billing services.
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4.2 Analytical/performance cookies.
These cookies allow us to recognise and count the number of visitors and to see how
visitors move around the Site when they’re using it. These cookies help us improve
the way the Site works by, for example, ensuring that users are finding what they’re
looking for easily.
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4.3 Functionality cookies.
These cookies are used to recognise you when you return to the Site. They enable us
to personalise our content for you, greet you by name and remember your preferences.
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4.4 Targeting cookies.
These cookies record your visit to the Site, the pages you visit, and the links
you follow. We use this information to make the Site and the advertising displayed
on it more relevant to your interests. We also share this information, along with
certain personal data such as your IP address, browser information, cookie identifiers,
and hashed contact details, with selected third-party advertising and analytics partners to
help measure advertising performance, provide personalized advertising, and improve
our marketing efforts. This sharing is done only with your consent, which you provide
by accepting non-essential cookies via our cookie consent banner. You may manage or
withdraw your consent at any time through our cookie settings.
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4.5 Social Media cookies.
These cookies work together with social media plug-ins. For example, when we
embed photos, video and other content from social media websites, the embedded
pages contain cookies from these websites. Similarly, if you choose to share our
content on social media, a cookie may be set by the service you have chosen to
share content through.
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4.6 Third Party cookies.
We use third party cookies on the Site from Stripe, GoCardless and PayPal for
providing payment processing services on our Site and Service.
Please note that we do not control cookies placed by third parties and our Site does
not block them. Please check the relevant third-party website for more information about
these cookies.
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5.
You have the right to opt out of social media cookies and third-party cookies and to object to
automated profiling. To exercise these rights please contact us at
support@clubadminpro.com.
Changes To Our Privacy & Cookie Policies
Any changes we may make to our Privacy & Cookie Policies in the future will be posted on this page
and, where appropriate, notified to you by email. You will be deemed to have accepted the terms of
the updated Privacy & Cookie Policies on your first use of the Site following the alterations. Please
check back frequently to see any updates or changes to our Privacy & Cookie Policies.
Contact
Questions, comments and requests regarding this Privacy & Cookie Policy are welcomed and should be
addressed to our Company Address or to our email at https://clubadminpro.com.